Cancellation and Refund Policy
This policy outlines the terms and conditions for order cancellations and product returns and refunds for purchases made
on pullishub.com website. By placing an order with us, you agree to this policy.
Order Cancellation
- Before Shipment: You may cancel your order at any time before it has been shipped. To do this,
please contact our customer support team immediately at +91 95264 75000, 95264 85000 or email to
support@pullishub.com with your order number. Once the cancellation request is approved, we will process a full
refund to your original payment method.
- After Shipment: Once an order has been shipped, it cannot be canceled. In this case, you will
need to follow our Refund and Return Policy upon delivery.
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return and
refund process.
- Return Window: You can initiate a return within 7 days from the date of delivery.
- Eligibility for Return: To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags and labels intact.
- Accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: The following items are not eligible for return:
- Perishable goods (if applicable, e.g., certain craft items or food-related products).
- Items that have been opened or used (e.g., perfumes, stationery sets, etc.).
- Items sold as part of a sale or at a discount, unless they are defective or damaged upon arrival.
- Personalized or customized items.
- Topical and school/college textbooks once the packaging seal is broken.
- Damaged or Defective Products: If you receive an item that is damaged or defective, please contact
us immediately (within 48 hours of delivery) with photos of the damaged item and its packaging. We will arrange for
a return and provide a full refund or a replacement at no additional cost.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer support team at customersupport@pullishub.com or +91 95264 75000, 95264 85000 and provide your
order number and the reason for the return.
- Our team will review your request and, if approved, provide you with instructions on how to return the item.
- Securely package the item in its original packaging and include a copy of the receipt.
- Ship the item to the address provided by our customer support team. (You are responsible for paying for your own
shipping costs for returning your item)
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If the return is approved, your refund will be processed to your original method
of payment within 5-7 business days. The time it takes for the refund to appear in your account
may vary depending on your bank or payment provider.
- Rejection: If the return is not approved (e.g., the item is used or damaged), we will notify you
of the rejection and the reason. In this case, the item will be shipped back to you at your expense.
Contact Us
If you have any questions about these Terms of Use, please contact us at:+91 95264 75000, 95264 85000 or email to support@pullishub.com